Definitions
“Designer” means Creative Engine Ltd.
“Client” means any individual, business, or organisation purchasing services from Creative Engine Ltd.
“Services” means any web design, graphic design, print design, development, or related services provided by Creative Engine Ltd.
Acceptance of work
Quotations are valid for 30 days from the date of issue.
Confirmation of work by signed agreement, written acceptance, or email constitutes an order. An invoice issued by the Designer confirms acceptance and forms a binding contract.
Any services not specified in the agreed quotation or invoice are outside the scope of the contract and may require a separate quotation.
The Designer reserves the right to withdraw from a contract before acceptance.
Additional work or revisions beyond signed-off project phases will be subject to additional costs and may affect timelines.
The Client must provide required content and materials promptly to avoid delays.
Contracts cannot be terminated by the Client until all payments due up to the end of the current project stage are made.
Copyright and intellectual property
Copyright of completed designs, images, code, and deliverables transfers to the Client only upon full and final payment unless otherwise agreed in writing.
Until full payment is received, all rights remain with Creative Engine Ltd.
A non-exclusive licence is granted for use on one website or domain only unless otherwise agreed.
Resale or distribution of completed work is prohibited without written consent.
The Client warrants that all content provided is either owned by them or used with full permission. The Client indemnifies Creative Engine Ltd against claims arising from the use of third-party content.
Creative Engine Ltd reserves the right to display credit (such as a discreet link in the footer or within source code) unless otherwise agreed.
Work created may be used in the Designer’s portfolio.
Materials and content
The Designer reserves the right to refuse to handle material that is unlawful, offensive, inappropriate, infected with viruses or harmful code, or infringing on copyright, privacy, or other third-party rights.
Domain names and hosting
Domain registration and hosting may be arranged via third-party providers but are the sole responsibility of the Client.
Creative Engine Ltd accepts no liability for domain disputes, downtime, or issues arising from third-party services.
The Client must ensure accurate and up-to-date contact details are provided to third-party providers.
All fees relating to domains and hosting are payable directly to the third-party provider unless otherwise agreed.
Creative Engine Ltd may require FTP or hosting access to deliver projects.
Projects
Web
Web pages built from graphic designs may differ slightly due to browser rendering differences.
Alterations must be requested in writing. Once the allocated revision time is used, further work will be chargeable.
Any change requests outside the agreed specification will be separately quoted.
Basic SEO setup may be provided but no guarantee of search engine rankings is made.
Browser and device compatibility is ensured for the latest major versions of common browsers at the time of development. Future updates may require additional work.
Creative Engine Ltd is not liable for errors introduced if the Client or third parties alter website code after handover.
Ownership of each project stage remains with Creative Engine Ltd until paid in full.
Print
The Client is responsible for proofing all content before sign-off. Once approved, Creative Engine Ltd is not liable for errors in print material.
Accessibility and web standards
Projects are developed in line with current W3C standards where applicable.
Full cross-browser or device compatibility cannot be guaranteed, especially where third-party systems are used.
Updates to browsers, software, hosting, or third-party systems after delivery may require further work at additional cost.
GDPR and data protection
Creative Engine Ltd may advise on GDPR compliance but does not provide legal advice.
It is the Client’s responsibility to ensure their website complies with the UK GDPR and Data Protection Act 2018, including the implementation of privacy notices, cookie consent, and SSL certificates.
Payment terms
Prices are subject to change without notice until a contract is agreed.
All invoices are payable within 7 calendar days of the invoice date unless otherwise agreed in writing.
Work will not commence, continue, or be released until payments due are received in full.
For larger projects, staged payments such as deposits and milestone payments may be required.
Late payments will incur statutory interest and compensation in line with the Late Payment of Commercial Debts (Interest) Act 1998. Interest is charged at 8% above the Bank of England base rate per annum, calculated daily.
Creative Engine Ltd reserves the right to suspend or withdraw services (including taking websites offline) if payment is overdue.
If a project is delayed by the Client for more than 8 weeks, Creative Engine Ltd may invoice for work completed to date or request further instalments.
All work involving third-party costs, such as print, stock images, plugins, hosting, or domains, must be paid in advance and is non-refundable.
Liability and Warranty
Services are provided “as is” with no warranty of uninterrupted operation or fitness for a particular purpose.
Creative Engine Ltd is not liable for issues with open-source platforms such as WordPress or other third-party software.
Once work is handed over or signed off, responsibility for testing, ongoing functionality, and maintenance rests with the Client.
Creative Engine Ltd agrees to provide services with reasonable skill and care, and in line with commonly accepted practices and standards at the time of development. However, no guarantee is given that the work will comply with coding preferences, frameworks, or standards imposed by third parties, or with future changes to technology, browsers, or platforms. The Client accepts that variations in approach and methodology do not constitute a failure to meet professional standards.
Creative Engine Ltd is not liable for losses including but not limited to lost revenue, profits, contracts, data, or business opportunities.
Force Majeure events such as strikes, war, terrorism, or technical failures outside our control release us from liability.
Indemnification
The Client agrees to take full responsibility for how they use the services and deliverables provided by Creative Engine Ltd. If any claim, legal action, or cost arises from the Client’s website, content, products, or services, the Client will cover all related costs including legal fees and protect Creative Engine Ltd from any liability.
Confidentiality
Both parties agree to maintain confidentiality of sensitive information unless disclosure is required by law or authorised in writing.
Privacy
Creative Engine Ltd processes personal data in line with the UK GDPR and Data Protection Act 2018.
Client information may be used for communication, account management, and relevant service updates.
Client information may be used for communication, account management, and relevant service updates.
Termination and Interpretation
Creative Engine Ltd may terminate a project immediately if the Client breaches these Terms.
If any clause is deemed unenforceable, the remainder of the Terms remain valid.
By accepting a quotation or making payment, the Client confirms they have read, understood, and agreed to these Terms.
Creative Engine Ltd reserves the right to update these Terms without prior notice.
Contact: roy@creativeengine.agency
Company: Creative Engine Ltd